FAQ & troubleshooting

Quick answers to the things people actually hit. Still stuck? Get in touch — messages go straight to a human.

Box & access

My box shows a wake screen / seems offline

That's normal — boxes sleep when idle. Press Wake and give it 30–60 seconds; everything (files, repos, running config) comes back exactly as you left it. Only an explicit Wake starts a stopped box, so bots hitting your URL won't burn your compute hours.

I lost my box password

Your box username & password are in the “Your box is starting” email from when your box was created. Can't find it? Contact us and we'll sort it out. (Your avriz.io account password is separate — reset it from the login page.)

What's actually on my box? Is it really private?

A dedicated cloud server that only your account can reach, fronted by your personal *.t.avriz.io domain with TLS. Your files live on its disk; your API keys are synced only to it. No other customer shares the machine.

The mic isn't working

Check the browser's site permissions (the 🔒 icon by the URL) and allow the microphone. Voice requires HTTPS, which your box always has. You can use the agent fully by typing, too.

Agent & models

“Managed models are paused …”

Your monthly allowance is spent and your credit balance is at zero — the spend gate stops anything from running a negative balance. Fix any of: add credits from your dashboard, wait for the next month's allowance, or add your own API key in the box Settings (BYO is never gated). Your box and files are unaffected.

Which model is answering me?

On Auto, a judge routes each request up the ladder (Gemini → Fugu → Sonnet 5 → Opus 5 → Fugu Ultra) by difficulty, and you're billed for what actually served. Want one model always? Pin it in the box Settings model picker.

Auto routing "learns" — from what, exactly?

Auto improves itself with reinforcement learning, and it's worth being precise about what that means. It learns from the shape of requests and how each routing choice worked out — things like "short messages containing an error trace tend to need a stronger model" — using signals such as message length, whether code or a stack trace is present, which model served it, and whether the request succeeded. It never stores or learns from the text of your prompts, code, or conversations — your content isn't in the routing system and can't be reconstructed from it. Nothing you build trains anyone's AI model, ours included. Prefer no automated picking at all? Pin a model in Settings — pinned requests skip the router entirely and contribute nothing to it, and BYO-key requests never touch it. Details in our Privacy Policy and, for the technically curious, the deep dive on avriz.io/eng.

Does the agent remember things between sessions?

Yes — say “remember …” and the fact persists across sessions, sleeps, and recycles. Manage facts under Settings → Memory in the box. The current conversation also resumes automatically.

Can the agent touch my GitHub / AWS?

Only if you give it keys (box Settings). With a GitHub token it clones, pushes and opens PRs as you; with AWS keys it can manage your resources. Remove a key any time and the capability disappears immediately.

Billing

Do I have a subscription?

No — everyone starts on the free tier, with no card on file and nothing recurring. Your free hours and model allowance reset at the start of each month, and credits buy more of either whenever you want. See Billing & credits. (If you subscribed before the free tier existed, the Manage billing button on your dashboard still opens your Stripe portal.)

I have a trial from an access code — what happens when it ends?

The trial box is removed when the trial ends, so push your work to GitHub or download it first. Your account stays, and you can start a free box any time after. To keep the trial box instead, open dashboard → Manage billing and add a payment method before it ends. (New access codes aren't being issued right now.)

My payment failed

For a credit purchase nothing is charged and nothing changes — just try the pack again from your dashboard. On a legacy subscription we retry automatically and email you; update your card in the billing portal.

Data

If my box is recycled or replaced, what survives?

Rule of thumb: treat the box like a great dev machine, and GitHub as the source of truth.

How do I delete my account and data?

Contact us from your account email and we'll remove the account, box and data permanently. See the privacy policy for specifics.